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What I do

WRITER & PUBLISHER

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I am convinced that the Christian worldview is the truth about reality. So I explore this as it applies to every sphere of life, be it business, our work, relationships, politics, and (almost) everything. And yes, I deal a lot with theology and Biblical doctrines, for that is the foundation.

Please visit the site to learn more.

EDITOR & proofreader 

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Since childhood, I have loved books and practically any printed material. In line with this (and maybe as a result!), I was something of a nitpicker or almost-perfectionist. I ‘see’ errors and typos. I cringe when I notice a wrongly used verb or adverb. My blood boils (OK, not literally) when I come across a post or article that is too wordy or is poorly written. But rather than just sit on a lofty pedestal arrogantly condemning people’s faults, wisdom teaches otherwise. I see it as God’s call to help people write better and communicate clearly. And that is what I have been doing.

My main target is (I use a singular verb because I consider my audience as one group) writers, publishers, and organizations. I work on non-fiction prose content, including books, articles, posts, web content, etc. This means while I love reading poetry and some fiction, I normally don’t edit or proofread them for people. My service is excellent and you will find me delightful to work with. That’s a guarantee!

Customer service advocate

I am a passionate Customer Service advocate! I have written a unique and essential primer on the subject (buy it at https://selar.co/2yg1). For over 10 years, I have been privileged to serve customers from different industries and also lead other service representatives in doing likewise. I envision a world driven by service, and I am inspiring and equipping individuals and organizations to create that world. I currently offer training sessions (physical and online) based on my book to small businesses, young customer service professionals (0-3 years’ experience), and other organizations.
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My Writings

YOUR CONTACT CENTRE IS NOT THE PROBLEM BUT A SYMPTOM

Contact Centres are often in the news. They receive much bad press, both from customers and company management. There are often complaints of missed and unreturned calls, rude and uncaring agents, ignorance of processes, delayed responses to mails, and many others.  The typical response is to drill down to specific  cases and figure out what … Continue reading YOUR CONTACT CENTRE IS NOT THE PROBLEM BUT A SYMPTOM

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Bio

Dayo is a Christian, a husband, and a father.

Well, here are some other facts about him:

  • Had his early childhood in the city of Kano (but didn’t learn Hausa!)
  • Is the youngest of 4 children
  • Studied at the University of Ilorin (Economics), Daystar Leadership Academy(Leadership), ICSA (Customer Service), and several other courses
  • Visited Mary Slessor’s home during his youth service in Cross River State, Nigeria
  • Stumbled into Customer Service in 2009 and fell in love with it
  • Encountered the Christian worldview during his days in the university and has been exploring it ever since
  • Loves reading (philosophy, theology, business, history, etc.), listening to music (classical music, Christian hymns, country songs, etc.), writing (he blogs often from a Christian perspective), and taking walks
  • Enjoys reading some favourite authors, including Lesslie Newbigin, N.T. Wright, Tom Peters, Ken Blanchard, Nancy Pearcey, and Os Guinness. You can see a fuller list here
  • Attends Daystar Christian Centre in Lagos, Nigeria with his family
  • Begins his workday with a cup of tea (coffee is fine sometimes!)
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Contact

I am currently based in Lagos, Nigeria.

You can connect with me through any of my social handles.

You can also contact me via the form below: