Give your best daily

I shared the below words with the call centre team that I work with. I'm hopeful that many others will find them helpful.  When I began my first job, I was introduced to the company's motto: "We do not go to sleep, we do not hang up the phone, until the customer says, 'Thank you'." … Continue reading Give your best daily

Image of a pleased female employee

The most vital stat for your Business

Dear Business Owner, You might be worried that your sales volume has plummeted or that the percentage of calls presented and picked in your call centre has declined. Be not dismayed. There's probably one stat you are overlooking. Globally, we are in a time of crisis. With over a million infected and 69,000+ dead, every … Continue reading The most vital stat for your Business

Stay Safe, Keep Living

There are moments that cause us to pause and think— This is one. What is my life about, or what is Life about? It is a web connecting us to God and to others. A circle embracing the divine and human. Complete your circle by connecting the dots. Connect with God, through Christ his son. … Continue reading Stay Safe, Keep Living

A Treasure unmatched

The present global scourge should lead us to remember a group of humans who daily lay down their lives (both literally and figuratively) for the good of their children and families. What is a virus beside a mother's love? What is fear when she is around? Her touch is a message of hope, Her smile … Continue reading A Treasure unmatched

Why observe Customer Service Week?

In a couple of months, October precisely, it'll be another Customer Service Week. And many companies will toe the line and attempt to 'do something' for their customers. But it's helpful to step back and reflect on the purpose of the week. Why was it set up? What's the agenda? According to the International Customer … Continue reading Why observe Customer Service Week?

A Prayer for Africa

Between 1900 and 2010 (about a hundred years), the number of Christians in Africa grew from 7.5 million to 504 million. This is a rise from 9.1% to 48.8% of the population!* While praising God for the massive growth, I am mindful of the intense need for discipleship. This is an area which has not … Continue reading A Prayer for Africa

Loving Lagos

A sermon in a song I love country music. And one of my all-time favourite singers is Dolly Parton. Her 1980 hit, 9 to 5, was quite popular while growing up. And this was not just for its beautiful, upbeat tune, but the brilliant critique of modern work culture in its lyrics. Recall the first … Continue reading Loving Lagos

Growing up in Kano

I spent my early childhood in the Northern Nigerian city of Kano (sadly, I didn't learn more than a few Hausa words and phrases!). It was an interesting place. Memories of walking in the neighbourhood, with the dry breeze blowing in my face, still pop up in my head. I would play football with my … Continue reading Growing up in Kano

Designing a Customer Service Strategy

A customer service strategy is your roadmap describing how your organization or business will provide excellent service to your customers. While this strategy will be largely driven by your customer service team, it requires company-wide support and adoption. Here we go. 1. Set a compelling vision I'll begin with a vision, which captures the future … Continue reading Designing a Customer Service Strategy