What BBNaija says about the Nigerian Mind

A few weeks ago, I got a call from Multichoice, the cable TV provider.  My subscription had expired several weeks earlier and I had not renewed.  The agent who called was eager to know when I would likely renew.  In a bid to persuade me to promptly reactivate my account, he started mentioning some programmes … Continue reading What BBNaija says about the Nigerian Mind

Thanks for the Feedback

Feedback is not a ritual, though it often becomes that with many businesses. It is an avenue for getting to understand exactly what your customers think about you and your business. Here are a few points to note on getting feedback from your customers. 1. Make it frequent. Instead of requesting feedback quarterly, try getting … Continue reading Thanks for the Feedback

The Christian Writer’s temptation

"Writers are stewards of words, accountable to God for how they are arranged." Randy Alcorn As a writer, I often struggle with the desire to put something out there that bears my name. A post, an article, a book - with ‘Dayo Adewoye’ as the author. Consequently, I sometimes want to just write something that … Continue reading The Christian Writer’s temptation

Demystifying the Irate Customer

Many customer service training programmes typically have a section on 'How to handle an irate customer'. This is an angry, frustrated, hair-pulling, glass-shattering, verbally abusive, individual who has interacted with your business and is deeply upset about the experience. Such a person, it is understood, requires a different approach than the sweet and peaceful customer. … Continue reading Demystifying the Irate Customer

The Power of Listening

Sometime ago, some missionaries set out to evangelise a certain village. They had obtained funds and resources to establish schools, clinics, and a host of other facilities for the people. This was the normal pattern for missions. So they set out for the village. On getting there, they informed the people about their projects. They … Continue reading The Power of Listening

Telling Stories with Data

Beginning last week, I am learning how to analyze data. I have realized this is a crucial skill for modern businesses and organizations. Besides, it would be helpful in any role that requires one to sift through large amounts of information in order to make sense of the pile. So, I watched a video on … Continue reading Telling Stories with Data

Happy couple

Gender Equality: A Christian Reflection

At the foundation of reality is a God who is neither male nor female (John 4:24). Thus gender is not ultimate; God is. My supreme thought and concern every day should be how to know, love and please this God (Deuteronomy 6:5; 10:12; Psalm 31:23; Matthew 22:37). A society which displaces this God from modern … Continue reading Gender Equality: A Christian Reflection

Wakanda: A Modern African Dream

  Wakanda Forever!  When Marvel Studio's Black Panther was released in 2018, it earned $75.8 million on its opening day. Since then, the movie has earned a total of $1.347 billion worldwide, is on record as the ninth-highest grossing film of all time, and is the highest grossing film by a black director. An engrossing blockbuster, … Continue reading Wakanda: A Modern African Dream

Your Work Matters

Work is the form in which we make ourselves useful to man and thus to God! - Lester DeKoster Work is more than a necessity; it is a privilege. Work enables us to take part with God in the work of creation. It develops our personality and shapes us into the unique persons which God … Continue reading Your Work Matters

Journal – July 14

The day is wrapping up.  Daniel got me up early this morning (4am).  He does this occasionally,  but it's  less frequent now that he's  getting older. He's 3. I had to give him some bread and tea,  but he took only half of it.  Funny enough,  he fell back to sleep at 6.30 - on … Continue reading Journal – July 14