Writer. Editor. Trainer
In a couple of months, October precisely, it'll be another Customer Service Week. And many companies will toe the line and attempt to 'do something' for their customers. But it's helpful to step back and reflect on the purpose of the week. Why was it set up? What's the agenda? According to the International Customer … Continue reading Why observe Customer Service Week?
"Writers are stewards of words, accountable to God for how they are arranged." Randy Alcorn As a writer, I often struggle with the desire to put something out there that bears my name. A post, an article, a book - with ‘Dayo Adewoye’ as the author. Consequently, I sometimes want to just write something that … Continue reading The Christian Writer’s temptation
Many customer service training programmes typically have a section on 'How to handle an irate customer'. This is an angry, frustrated, hair-pulling, glass-shattering, verbally abusive, individual who has interacted with your business and is deeply upset about the experience. Such a person, it is understood, requires a different approach than the sweet and peaceful customer. … Continue reading Demystifying the Irate Customer
Beginning last week, I am learning how to analyze data. I have realized this is a crucial skill for modern businesses and organizations. Besides, it would be helpful in any role that requires one to sift through large amounts of information in order to make sense of the pile. So, I watched a video on … Continue reading Telling Stories with Data
Work is the form in which we make ourselves useful to man and thus to God! - Lester DeKoster Work is more than a necessity; it is a privilege. Work enables us to take part with God in the work of creation. It develops our personality and shapes us into the unique persons which God … Continue reading Your Work Matters
Textouch began with a fascination with stories. Whether it was the tale of Aladdin and his magic lamp, or the story of Ade and his adventures, or the experiences of the young African in a new city, stories caught my attention. They drew me to partake in a world so real and yet so strange. … Continue reading The Textouch Story
On this day, 10 years ago, I started my first job. Graduating from the University of Ilorin in 2006, I had my youth service in Cross River State in 2007. Then I sought for a job throughout 2008 but could not get any. Finally, I came to Lagos. My brother helped submit my CV … Continue reading Thankful for 10 years of work
Many companies operate a business model which involves a partnership with other businesses. For instance, a retail outlet sells items to its customers which are produced and supplied by other organizations. A health maintenance organization (HMO) provides access to healthcare for its enrollees through a network of healthcare providers. A restaurant or fast food chain often … Continue reading Disengaging business partners without alienating customers
Many business professionals find writing challenging. They are quite aware that their attempt to express thought and idea in ink or pixel does not quite meet up. And they are aware that they need to improve on this ability if they are to be more effective at work. I had a chat with … Continue reading How to improve your writing
The ultimate goal of communication is not just to share information but to build community. The aim is to create unity among disparate entities. When we share information, we hope to reach a mutual understanding and agreement so we can work or live together. It is thus a social function. In a world … Continue reading Communication in an uncertain age
Dayo Adewoye 