My Writings

Demystifying the Irate Customer

Many customer service training programmes typically have a section on 'How to handle an irate customer'. This is an angry, frustrated, hair-pulling, glass-shattering, verbally abusive, individual who has interacted with your business and is deeply upset about the experience. Such a person, it is understood, requires a different approach than the sweet and peaceful customer. … Continue reading Demystifying the Irate Customer

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The Power of Listening

Sometime ago, some missionaries set out to evangelise a certain village. They had obtained funds and resources to establish schools, clinics, and a host of other facilities for the people. This was the normal pattern for missions. So they set out for the village. On getting there, they informed the people about their projects. They … Continue reading The Power of Listening

Telling Stories with Data

Beginning last week, I am learning how to analyze data. I have realized this is a crucial skill for modern businesses and organizations. Besides, it would be helpful in any role that requires one to sift through large amounts of information in order to make sense of the pile. So, I watched a video on … Continue reading Telling Stories with Data

Happy couple

Gender Equality: A Christian Reflection

At the foundation of reality is a God who is neither male nor female (John 4:24). Thus gender is not ultimate; God is. My supreme thought and concern every day should be how to know, love and please this God (Deuteronomy 6:5; 10:12; Psalm 31:23; Matthew 22:37). A society which displaces this God from modern … Continue reading Gender Equality: A Christian Reflection

Wakanda: A Modern African Dream

  Wakanda Forever!  When Marvel Studio's Black Panther was released in 2018, it earned $75.8 million on its opening day. Since then, the movie has earned a total of $1.347 billion worldwide, is on record as the ninth-highest grossing film of all time, and is the highest grossing film by a black director. An engrossing blockbuster, … Continue reading Wakanda: A Modern African Dream

Your Work Matters

Work is the form in which we make ourselves useful to man and thus to God! - Lester DeKoster Work is more than a necessity; it is a privilege. Work enables us to take part with God in the work of creation. It develops our personality and shapes us into the unique persons which God … Continue reading Your Work Matters

Journal – July 14

The day is wrapping up.  Daniel got me up early this morning (4am).  He does this occasionally,  but it's  less frequent now that he's  getting older. He's 3. I had to give him some bread and tea,  but he took only half of it.  Funny enough,  he fell back to sleep at 6.30 - on … Continue reading Journal – July 14

Graceborne: An experiment in journalling

Today,  by God's grace, I commence the practice of journalling.  I used to do this many years ago but got too busy.  Over time, however,  I have learnt it is a vital practice for spiritual development and personal growth.  It is a good way to nurture one's  spirit as one reflects on daily life.  And … Continue reading Graceborne: An experiment in journalling

Why Grammar matters

Two days ago, I had a brief online discussion with someone about grammar. It centred on the idea that the writer's job is to focus on content and leave the worry of grammar to the editor. I believe that assumption is misguided. As a writer or blogger, you should take grammar seriously. Grammar is not … Continue reading Why Grammar matters

In Praise of Books

It was Stephen King who said that books are a uniquely portable magic. About 400 years earlier, the English poet John Milton also noted: "A good book is the precious life-blood of a master spirit, embalmed and treasured up on purpose to a life beyond life." And for those who may scorn old books because … Continue reading In Praise of Books