Photo by Charanjeet Dhiman on Unsplash Contact Centres are often in the news. They receive much bad press, both from customers and company management. There are often complaints of missed and unreturned calls, rude and uncaring agents, ignorance of processes, delayed responses to mails, and many others. The typical response is to drill down to specific cases and … Continue reading YOUR CONTACT CENTRE IS NOT THE PROBLEM BUT A SYMPTOM
Flag of Nigeria Since the beginning of the year, I have followed the schedule for praying for the nations of the earth as published by Operation World. Today, I get to pray for my own country, Nigeria. Nigeria is a special and strategic country in Africa. This is not an attempt at nationalistic pride; it … Continue reading Brethren, Pray for Nigeria
Photo by Jehyun Sung on Unsplash 2 Chronicles 27:6 speaks to every person seeking to achieve great things: "Jotham grew powerful because he walked steadfastly before the LORD his God. "(NIV) The source of his greatness was clear. It was from God. And he needed to learn this. His father Uzziah was a great king … Continue reading No one is Self-made
Photo by Green Chameleon on Unsplash I teach and discuss the Christian worldview through articles and posts, and I remain in awe of the power of the written word. Therefore, many within the Christian world, both in the past and today, have worked to communicate truth in words via the printed page or on the … Continue reading Five Common Problems in Christian Writing
Photo by Joyce Busola on Unsplash Since the latter decades of the twentieth century, customer service has become crucial among businesses worldwide. Companies increasingly understand that it is not enough to provide an excellent product. Getting the product across to customers, and the interaction with these customers both during and after the sale, are equally, … Continue reading How my Faith helps me serve Customers
Photo by Arlington Research on Unsplash Someone recently reached out to me on LinkedIn for advice on taking up a role as a call centre supervisor. Here are a few points I could offer from my limited but growing experience. I hope many others find it helpful. 1. Begin with a clear vision What do … Continue reading Leading a Call Centre
Books unfold to you wisdom and insights beyond what your mind can conceive.
Books suck you into a strange, new world, and leave you the better for it.
Books teach you things you do not know.
Books take you deeper into what you already know.
Books, good books, will change your life.
The 2009 movie, Up in the Air, can be seen, especially through its lead character, Ryan Bingham (played by George Clooney), as a depiction of the modern individual.
Photo by Casey Horner on Unsplash If you received a measure of Christian education while growing up, you certainly would have learnt about the unique view of God held by Christians. You would have understood that this is a foundational doctrine which you can't deny and remain a Christian. But like many others (including me), you may not … Continue reading Why the Trinity Matters