My Writings

Designing a Customer Service Strategy

A customer service strategy is your roadmap describing how your organization or business will provide excellent service to your customers. While this strategy will be largely driven by your customer service team, it requires company-wide support and adoption. Here we go. 1. Set a compelling vision I'll begin with a vision, which captures the future … Continue reading Designing a Customer Service Strategy

Recommended Books for a Christian worldview

It is necessary for every African Christian to understand how Christianity is a worldview. This is because the prevalent understanding of the gospel considers it largely as confined to the personal sphere. In my own journey, I have found a number of books helpful in elaborating how the Bible provides a unique perspective on reality … Continue reading Recommended Books for a Christian worldview

Pen marking errors in text

What does an editor do?

We often think of editors as just a tribe of grammar police. Well, that is a part of the work, but it's not all. Picture this scenario. An upscale restaurant promises to provide an exciting experience for its customers. The business assures them that the food is superb, the service excellent, and the environment relaxing. … Continue reading What does an editor do?

What BBNaija says about the Nigerian Mind

A few weeks ago, I got a call from Multichoice, the cable TV provider.  My subscription had expired several weeks earlier and I had not renewed.  The agent who called was eager to know when I would likely renew.  In a bid to persuade me to promptly reactivate my account, he started mentioning some programmes … Continue reading What BBNaija says about the Nigerian Mind

Thanks for the Feedback

Feedback is not a ritual, though it often becomes that with many businesses. It is an avenue for getting to understand exactly what your customers think about you and your business. Here are a few points to note on getting feedback from your customers. 1. Make it frequent. Instead of requesting feedback quarterly, try getting … Continue reading Thanks for the Feedback

The Christian Writer’s temptation

"Writers are stewards of words, accountable to God for how they are arranged." Randy Alcorn As a writer, I often struggle with the desire to put something out there that bears my name. A post, an article, a book - with ‘Dayo Adewoye’ as the author. Consequently, I sometimes want to just write something that … Continue reading The Christian Writer’s temptation

Demystifying the Irate Customer

Many customer service training programmes typically have a section on 'How to handle an irate customer'. This is an angry, frustrated, hair-pulling, glass-shattering, verbally abusive, individual who has interacted with your business and is deeply upset about the experience. Such a person, it is understood, requires a different approach than the sweet and peaceful customer. … Continue reading Demystifying the Irate Customer

The Power of Listening

Sometime ago, some missionaries set out to evangelise a certain village. They had obtained funds and resources to establish schools, clinics, and a host of other facilities for the people. This was the normal pattern for missions. So they set out for the village. On getting there, they informed the people about their projects. They … Continue reading The Power of Listening

Telling Stories with Data

Beginning last week, I am learning how to analyze data. I have realized this is a crucial skill for modern businesses and organizations. Besides, it would be helpful in any role that requires one to sift through large amounts of information in order to make sense of the pile. So, I watched a video on … Continue reading Telling Stories with Data

Happy couple

Gender Equality: A Christian Reflection

At the foundation of reality is a God who is neither male nor female (John 4:24). Thus gender is not ultimate; God is. My supreme thought and concern every day should be how to know, love and please this God (Deuteronomy 6:5; 10:12; Psalm 31:23; Matthew 22:37). A society which displaces this God from modern … Continue reading Gender Equality: A Christian Reflection