My Writings

Leading a Call Centre

Photo by Arlington Research on Unsplash Someone recently reached out to me on LinkedIn for advice on taking up a role as a call centre supervisor. Here are a few points I could offer from my limited but growing experience. I hope many others find it helpful. 1. Begin with a clear vision What do … Continue reading Leading a Call Centre

In Praise of Books

Books unfold to you wisdom and insights beyond what your mind can conceive.
Books suck you into a strange, new world, and leave you the better for it.
Books teach you things you do not know.
Books take you deeper into what you already know.
Books, good books, will change your life.

Why the Trinity Matters

Photo by Casey Horner on Unsplash If you received a measure of Christian education while growing up, you certainly would have learnt about the unique view of God held by Christians. You would have understood that this is a foundational doctrine which you can't deny and remain a Christian. But like many others (including me), you may not … Continue reading Why the Trinity Matters

Breaking News, Global News

The gospel is breaking news. It is a message of an unfolding reality that grips us by the collar of our hearts and demands we pay attention. It compels our attention because its content affects our destiny; its theme goes right to the foundation of our existence and asks us to decide for life or for death.

Focus on Value

Some days ago, I had a discussion with Charles Ifedi, a Nigerian technology entrepreneur, on how my organization has managed customer expectations and maintained positive experience during the coronavirus pandemic. Aside from relating how our 28-person call centre has coped at this time, both by working remotely as well as within the office premises, we also … Continue reading Focus on Value

What Total Depravity implies

Total depravity is the sad but biblical idea that every person is morally corrupt and spiritually dead (Psalm 51:5; Ephesians 2:1-3). But rather than being a sour belief which hampers faith, it is a scriptural teaching which drives us to cling to the sovereign grace of God. It is an evangelical doctrine which ignites hope … Continue reading What Total Depravity implies

Christ, the Power and Wisdom of God

The Christian world seems to be split into two broad camps. On the one hand are those who have cultivated the study of theology over centuries, exploring the profound disclosure of God and his relation to us which is given in the scriptures; and on the other are various groups and communities which desire, celebrate … Continue reading Christ, the Power and Wisdom of God

Give your best daily

I shared the below words with the call centre team that I work with. I'm hopeful that many others will find them helpful.  When I began my first job, I was introduced to the company's motto: "We do not go to sleep, we do not hang up the phone, until the customer says, 'Thank you'." … Continue reading Give your best daily

Image of a pleased female employee

The most vital stat for your Business

Dear Business Owner, You might be worried that your sales volume has plummeted or that the percentage of calls presented and picked in your call centre has declined. Be not dismayed. There's probably one stat you are overlooking. Globally, we are in a time of crisis. With over a million infected and 69,000+ dead, every … Continue reading The most vital stat for your Business