My Writings

Focus on Value

Some days ago, I had a discussion with Charles Ifedi, a Nigerian technology entrepreneur, on how my organization has managed customer expectations and maintained positive experience during the coronavirus pandemic. Aside from relating how our 28-person call centre has coped at this time, both by working remotely as well as within the office premises, we also … Continue reading Focus on Value

What Total Depravity implies

Total depravity is the sad but biblical idea that every person is morally corrupt and spiritually dead (Psalm 51:5; Ephesians 2:1-3). But rather than being a sour belief which hampers faith, it is a scriptural teaching which drives us to cling to the sovereign grace of God. It is an evangelical doctrine which ignites hope … Continue reading What Total Depravity implies

Christ, the Power and Wisdom of God

The Christian world seems to be split into two broad camps. On the one hand are those who have cultivated the study of theology over centuries, exploring the profound disclosure of God and his relation to us which is given in the scriptures; and on the other are various groups and communities which desire, celebrate … Continue reading Christ, the Power and Wisdom of God

Give your best daily

I shared the below words with the call centre team that I work with. I'm hopeful that many others will find them helpful.  When I began my first job, I was introduced to the company's motto: "We do not go to sleep, we do not hang up the phone, until the customer says, 'Thank you'." … Continue reading Give your best daily

Image of a pleased female employee

The most vital stat for your Business

Dear Business Owner, You might be worried that your sales volume has plummeted or that the percentage of calls presented and picked in your call centre has declined. Be not dismayed. There's probably one stat you are overlooking. Globally, we are in a time of crisis. With over a million infected and 69,000+ dead, every … Continue reading The most vital stat for your Business

Stay Safe, Keep Living

There are moments that cause us to pause and think— This is one. What is my life about, or what is Life about? It is a web connecting us to God and to others. A circle embracing the divine and human. Complete your circle by connecting the dots. Connect with God, through Christ his son. … Continue reading Stay Safe, Keep Living

A Treasure unmatched

The present global scourge should lead us to remember a group of humans who daily lay down their lives (both literally and figuratively) for the good of their children and families. What is a virus beside a mother's love? What is fear when she is around? Her touch is a message of hope, Her smile … Continue reading A Treasure unmatched

Why observe Customer Service Week?

In a couple of months, October precisely, it'll be another Customer Service Week. And many companies will toe the line and attempt to 'do something' for their customers. But it's helpful to step back and reflect on the purpose of the week. Why was it set up? What's the agenda? According to the International Customer … Continue reading Why observe Customer Service Week?

A Prayer for Africa

Between 1900 and 2010 (about a hundred years), the number of Christians in Africa grew from 7.5 million to 504 million. This is a rise from 9.1% to 48.8% of the population!* While praising God for the massive growth, I am mindful of the intense need for discipleship. This is an area which has not … Continue reading A Prayer for Africa