In a couple of months, October precisely, it'll be another Customer Service Week. And many companies will toe the line and attempt to 'do something' for their customers. But it's helpful to step back and reflect on the purpose of the week. Why was it set up? What's the agenda? According to the International Customer … Continue reading Why observe Customer Service Week?
Between 1900 and 2010 (about a hundred years), the number of Christians in Africa grew from 7.5 million to 504 million. This is a rise from 9.1% to 48.8% of the population!* While praising God for the massive growth, I am mindful of the intense need for discipleship. This is an area which has not … Continue reading A Prayer for Africa
Marriage is a vital but lifelong commitment. It requires that you act wisely and make the right decision.
A sermon in a song I love country music. And one of my all-time favourite singers is Dolly Parton. Her 1980 hit, 9 to 5, was quite popular while growing up. And this was not just for its beautiful, upbeat tune, but the brilliant critique of modern work culture in its lyrics. Recall the first … Continue reading Loving Lagos
I spent my early childhood in the Northern Nigerian city of Kano (sadly, I didn't learn more than a few Hausa words and phrases!). It was an interesting place. Memories of walking in the neighbourhood, with the dry breeze blowing in my face, still pop up in my head. I would play football with my … Continue reading Growing up in Kano
A customer service strategy is your roadmap describing how your organization or business will provide excellent service to your customers. While this strategy will be largely driven by your customer service team, it requires company-wide support and adoption. Here we go. 1. Set a compelling vision I'll begin with a vision, which captures the future … Continue reading Designing a Customer Service Strategy
It is necessary for every African Christian to understand how Christianity is a worldview. This is because the prevalent understanding of the gospel considers it largely as confined to the personal sphere. In my own journey, I have found a number of books helpful in elaborating how the Bible provides a unique perspective on reality … Continue reading Recommended Books for a Christian worldview
We often think of editors as just a tribe of grammar police. Well, that is a part of the work, but it's not all. Picture this scenario. An upscale restaurant promises to provide an exciting experience for its customers. The business assures them that the food is superb, the service excellent, and the environment relaxing. … Continue reading What does an editor do?
A few weeks ago, I got a call from Multichoice, the cable TV provider. My subscription had expired several weeks earlier and I had not renewed. The agent who called was eager to know when I would likely renew. In a bid to persuade me to promptly reactivate my account, he started mentioning some programmes … Continue reading What BBNaija says about the Nigerian Mind
Feedback is not a ritual, though it often becomes that with many businesses. It is an avenue for getting to understand exactly what your customers think about you and your business. Here are a few points to note on getting feedback from your customers. 1. Make it frequent. Instead of requesting feedback quarterly, try getting … Continue reading Thanks for the Feedback