Photo by Arlington Research on Unsplash It is no longer news that call centres or contact centres have a high attrition rate. A recent survey discovered an average of 42%, while other authorities put it at between 30-45%, with many centres experiencing a much higher figure. Not only is this a problem for the contact centre; it is a challenge … Continue reading Can we resolve the high attrition rates in Contact Centers?
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Dayo Adewoye 