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Photo by Joyce Busola on Unsplash Since the latter decades of the twentieth century, customer service has become crucial among businesses worldwide. Companies increasingly understand that it is not enough to provide an excellent product. Getting the product across to customers, and the interaction with these customers both during and after the sale, are equally, … Continue reading How my Faith helps me serve Customers
Some days ago, I had a discussion with Charles Ifedi, a Nigerian technology entrepreneur, on how my organization has managed customer expectations and maintained positive experience during the coronavirus pandemic. Aside from relating how our 28-person call centre has coped at this time, both by working remotely as well as within the office premises, we also … Continue reading Focus on Value
Dear Business Owner, You might be worried that your sales volume has plummeted or that the percentage of calls presented and picked in your call centre has declined. Be not dismayed. There's probably one stat you are overlooking. Globally, we are in a time of crisis. With over a million infected and 69,000+ dead, every … Continue reading The most vital stat for your Business
In a couple of months, October precisely, it'll be another Customer Service Week. And many companies will toe the line and attempt to 'do something' for their customers. But it's helpful to step back and reflect on the purpose of the week. Why was it set up? What's the agenda? According to the International Customer … Continue reading Why observe Customer Service Week?
A customer service strategy is your roadmap describing how your organization or business will provide excellent service to your customers. While this strategy will be largely driven by your customer service team, it requires company-wide support and adoption. Here we go. 1. Set a compelling vision I'll begin with a vision, which captures the future … Continue reading Designing a Customer Service Strategy
It is the age of AI and block chain. New technologies and business tools spring up around us like plants in the rainy season. And in a highly competitive world, such as the business terrain is, the successful organization must be quick to learn about the newest development. Not only must it know about the … Continue reading The perennial significance of customer service
Many companies operate a business model which involves a partnership with other businesses. For instance, a retail outlet sells items to its customers which are produced and supplied by other organizations. A health maintenance organization (HMO) provides access to healthcare for its enrollees through a network of healthcare providers. A restaurant or fast food chain often … Continue reading Disengaging business partners without alienating customers
The problem with the world is not its diversity - social, ethnic, or otherwise. I am white, he is black; I belong to society's elite, he is a poor farmer; I speak Yoruba, she is Fulani. No. The problem arises when love and service are left out and the elements of power and superiority are … Continue reading How Jesus turned the world upside down
Can Business be more than an enterprise for the generation of profit? Is there a higher purpose to this human activity? This book argues that there is. Business as Mission, according to the author, is an attempt to "explore how companies can align with God's purpose and bring him glory." This journey flows from the … Continue reading Book Review: Business as Mission by Michael R. Baer
What is the purpose of Business? In a conference presentation Jeff Van Duzer, former Dean of the Seattle Pacific University (SPU) School of Business and Economics, identified a twofold purpose for business. He described it as God's Mission Statement for Business in general. Business exists to create opportunities for individuals to express aspect of their … Continue reading The Purpose of Business
Dayo Adewoye 