Thanks for the Feedback

Feedback is not a ritual, though it often becomes that with many businesses. It is an avenue for getting to understand exactly what your customers think about you and your business. Here are a few points to note on getting feedback from your customers. 1. Make it frequent. Instead of requesting feedback quarterly, try getting … Continue reading Thanks for the Feedback

The Power of Listening

Sometime ago, some missionaries set out to evangelise a certain village. They had obtained funds and resources to establish schools, clinics, and a host of other facilities for the people. This was the normal pattern for missions. So they set out for the village. On getting there, they informed the people about their projects. They … Continue reading The Power of Listening