Leading a Call Centre

Photo by Arlington Research on Unsplash Someone recently reached out to me on LinkedIn for advice on taking up a role as a call centre supervisor. Here are a few points I could offer from my limited but growing experience. I hope many others find it helpful. 1. Begin with a clear vision What do … Continue reading Leading a Call Centre

Give your best daily

I shared the below words with the call centre team that I work with. I'm hopeful that many others will find them helpful.  When I began my first job, I was introduced to the company's motto: "We do not go to sleep, we do not hang up the phone, until the customer says, 'Thank you'." … Continue reading Give your best daily