Photo by Arlington Research on Unsplash It is no longer news that call centres or contact centres have a high attrition rate. A recent survey discovered an average of 42%, while other authorities put it at between 30-45%, with many centres experiencing a much higher figure. Not only is this a problem for the contact centre; it is a challenge … Continue reading Can we resolve the high attrition rates in Contact Centers?
Tag: Leadership
No one is Self-made
Photo by Jehyun Sung on Unsplash 2 Chronicles 27:6 speaks to every person seeking to achieve great things: "Jotham grew powerful because he walked steadfastly before the LORD his God. "(NIV) The source of his greatness was clear. It was from God. And he needed to learn this. His father Uzziah was a great king … Continue reading No one is Self-made
Leading a Call Centre
Photo by Arlington Research on Unsplash Someone recently reached out to me on LinkedIn for advice on taking up a role as a call centre supervisor. Here are a few points I could offer from my limited but growing experience. I hope many others find it helpful. 1. Begin with a clear vision What do … Continue reading Leading a Call Centre
Give your best daily
I shared the below words with the call centre team that I work with. I'm hopeful that many others will find them helpful. When I began my first job, I was introduced to the company's motto: "We do not go to sleep, we do not hang up the phone, until the customer says, 'Thank you'." … Continue reading Give your best daily
Dayo Adewoye 