Writer. Editor. Trainer
Feedback is not a ritual, though it often becomes that with many businesses. It is an avenue for getting to understand exactly what your customers think about you and your business. Here are a few points to note on getting feedback from your customers. 1. Make it frequent. Instead of requesting feedback quarterly, try getting … Continue reading Thanks for the Feedback
Many customer service training programmes typically have a section on 'How to handle an irate customer'. This is an angry, frustrated, hair-pulling, glass-shattering, verbally abusive, individual who has interacted with your business and is deeply upset about the experience. Such a person, it is understood, requires a different approach than the sweet and peaceful customer. … Continue reading Demystifying the Irate Customer
Sometime ago, some missionaries set out to evangelise a certain village. They had obtained funds and resources to establish schools, clinics, and a host of other facilities for the people. This was the normal pattern for missions. So they set out for the village. On getting there, they informed the people about their projects. They … Continue reading The Power of Listening
Last Saturday was quite eventful. I was privileged to work alongside a team of leaders within the Cell System of Daystar Christian Centre, as we embarked on a skill acquisition programme for individuals within the Ogudu area of Lagos, Nigeria. We invited experienced facilitators who trained participants on different skills such as Fascinator design , … Continue reading At the Daystar Skill Training in Ogudu, Lagos
Dayo Adewoye 